Central Hall reflected in the lake at the University of York

Complete Guide to Securing Your New Home

Please be aware that the property will continue to be available for lease until all steps in this guide are fully completed. Don't miss out, start your application today.

  • Step 1: Explore Properties

    Explore our availalable properties and take advantage of the virtual tour feature to get a comprehensive walk-around of each property. Find the one that best suits your needs and preferences

  • Step 2: Register

    Once you have chosen your preferred property, please complete the student registration form.

  • Step 3: Submit Your Tenant Application

    On your chosen property’s page, complete the Tenant Application Form. Provide accurate details including your name, home address (not university address), contact number, and email address. It’s crucial to ensure all email addresses are correct, as this is our primary mode of communication with you.

  • Step 4: Arrange a Meeting with the Landlord

    Zoom Meeting Setup
    Arrange a Zoom call for all members of your group with the landlord on our Meet The Landlord page.

    All applicants must be present: All tenants applying for the property must be present for the Zoom call. Therefore, please coordinate among yourselves to find a suitable date and time when everyone is available.

    Availability
    The landlord is available for video calls daily from 9am to 9pm.

    Preparation
    Please prepare a list of questions in advance to make the most of your meeting.

  • Step 5: Confirm Your Tenancy

    Post-Call Confirmation
    If you decide to proceed after the video call, email us confirmation that you have completed the Zoom call with the landlord and that you are happy to proceed with completing your tenancy.

    Document Preparation
    Using details from your Tenant Application, our team will prepare the tenancy agreement and send it to all tenants via DocuSign for electronic signatures.

    Signing Deadline
    You have 24 hours from receipt to sign the agreement. Please read through carefully and follow the signing instructions provided.

    Completion
    Once all tenants and the landlord have signed, the tenancy is finalized. A copy of the signed agreement will be emailed to you. If any tenant does not receive the agreement, check your junk/spam folders before contacting us.

  • Step 6: Guarantor Documentation

    Complete Guarantor Form
    On the page of your desired property, you will find a link to the Guarantor Form, complete the Guarantor Application Form.

    DocuSign
    Once the Guarantor Form on this website has been completed, guarantors will receive a guarantee form to sign via DocuSign. On the form, students need to provide a photo ID in the form of a scanned driving licence or passport.

    Guarantors must provide a proof of address, which can be a scanned copy of a council tax bill, bank statement, utility bill from the last three months.

    Please read the document carefully and ensure it is fully completed before signing.

    Submission Deadline
    Complete and return this form within 48 hours of receipt.

  • Step 7: Deposit Payment

    Deposit Amount
    Each tenant must pay a deposit of £450.00 per person within 7 days of signing the tenancy.

    Payment Methods
    Payments can be made via bank transfer or credit/debit card by calling 01904 413 457 (Monday-Friday, 9am to 5pm).

    Deposit Protection
    Upon receipt, your deposit will be sent to the Deposit Protection Scheme (DPS) for the duration of your tenancy.

  • Step 8: Secure Your Property

    Final Steps
    Your property is secured once all tenants have signed the tenancy and guarantor forms and paid the deposit.

    Availability
    Until these steps are complete, the property remains available for lease.

  • Step 9: Pre-Move Communication

    One Month Notice
    One month before your move-in date, as stated in your tenancy agreement, we will contact you.

    Welcome Letter
    This letter will include key collection instructions and payment details for the first instalment of rent.